Escape Virtual Race | Entry & Medal

Frequent Questions

Does The Outbreak require a fitness tracker?

No. For users who don't have a discreet fitness tracker (like a Fitbit), The Outbreak can use the smartphone's internal pedometer to track activity. For users who do have a fitness tracker, The Outbreak connects to Apple Health (iOS) and Google Fit (Android), which each sync data from hundreds of fitness trackers and apps.

What's the difference between Outbreak challenges and virtual races?

The Outbreak has two distinct ways to play:

OUTBREAK VIRTUAL RACES

• Distance-based: Virtual race missions require players to reach a certain distance and the mission ends immediately when the distance is reached.
• Swag is included for finishers: Virtual race missions come with medals and/or other collectibles for those who complete the race.

OUTBREAK CHALLENGES

• Duration-based: Challenge missions require players to stay active for a set amount of time, ranging from 2-6 weeks in length, depending on the mission. The mission ends only when time expires.
• No swag is included: Challenge missions do not come with medals or other collectibles.

When are medals and t-shirts shipped out?

Medals are automatically shipped when you complete your virtual race. It typically takes 3-5 business days from the time your race ends for processing, and transit times vary depending upon distance from our Atlanta, GA fulfillment center.

All medals are shipped with tracking services enabled and you will receive a tracking number for your shipment at the email you provided during checkout.

If you opt to add a t-shirt to your race, you'll be presented with the option to either have your t-shirt ship right away (expedited) for an additional shipping and handling fee, or ship with your medal at the end of your race for no additional charge.

Note: medals are only included with Outbreak virtual races and are not included with Outbreak challenges.

Since medals are earned by finishing virtual races, what happens if I don't finish?

Not to worry, if you don't finish your virtual race within the maximum time limit just send a note to our support team to receive a retry code for free.

Can I purchase more race seats later if I don't know how many people are going to participate right now?

Yes! Once you've purchased an event, there's a user-friendly event admin area where you can add more participants to your group code.

Why do you ask for the primary time zone?

Some game mechanics, like daily step goals, require a cutoff time to transition to the next day or week long period. We recommend that you choose the time zone where most of your group will be.

Is The Outbreak family friendly?

Yes. The tone and visuals are all family friendly.