Brains Virtual Race

Frequent Questions

Does The Outbreak require a fitness tracker?

No. For users who don't have a discreet fitness tracker (like a Fitbit), The Outbreak can use the smartphone's internal pedometer to track activity. For users who do have a fitness tracker, The Outbreak connects to Apple Health (iOS) and Google Fit (Android), which each sync data from hundreds of fitness trackers and apps.

When are medals and t-shirts shipped out?

Medals are automatically shipped when you complete your virtual race. It typically takes 3-5 business days from the time your race ends for processing, and transit times vary depending upon distance from our Atlanta, GA fulfillment center.

All medals are shipped with tracking services enabled and you will receive a tracking number for your shipment at the email you provided during checkout.

If you opt to add a t-shirt to your race it will be shipped right away.

Note: medals are only included with Outbreak virtual races and are not included with Outbreak challenges.

Since medals are earned by finishing virtual races, what happens if I don't finish?

Not to worry, if you don't finish your virtual race within the maximum time limit just send a note to our support team to receive a retry code for free.

Is The Outbreak family friendly?

Yes. The tone and visuals are all family friendly.