I’ve purchased a ticket for a Virtual Race Mission, now what?

  • First, download The Outbreak™ app on your phone and log in with the email and password you used to purchase the ticket. You’ll be guided through creating your Outbreak character and connecting a fitness tracker.
  • Once you’re logged into the app, tap “WALLET” to view the tickets you’ve purchased, then tap on the ticket you’d like to use and choose REDEEM to use the ticket.
    • If you would like to join a friend’s mission, tap “JOIN MISSION” and enter the invite code they sent you (ask for an invite if they haven’t sent one). Swipe your ticket into the machine to join the mission.
    • Otherwise, tap “CREATE MISSION” to start your own mission and invite others to join you. Enter the details of the mission including the name, start date, timezone, and whether other participants can send invites.
  • You will then be prompted to join a team. You can choose an existing team (if there are any) or tap “CREATE TEAM” to make your own.
  • If you play with others on the same team, your steps will be divided among your teammates to move the group forward together.
  • If your group wants to play cooperatively, they should all join the same team. Otherwise, divide into different teams to compete and see who can reach the safehouse first!

You’re ready to start playing!

I’ve purchased a Challenge mission , now what?

  • First, download The Outbreak app on your phone and log in with the email and password you used to purchase the mission. You will be guided through the process of creating your character and connecting a fitness tracker.
  • Tap “USE AN INVITE CODE” and put in the invite code that was sent in an email after your purchase.
    • Note: You can also head to the “My Missions” section of the outbreakchallenge.com web store to find the details of your mission. Log in with your email and password. There you will see your mission’s start date, as well as the number of tickets you own for that mission. You can purchase more tickets, send invites, and manage the players who have joined.
  • Use one of the tickets from your inventory to join the mission.
  • You will then be prompted to join a team. You can choose an existing team (if there are any) or tap “CREATE TEAM” to make your own.
    • If you play with others on the same team, your steps will be shared among your teammates to move the group forward together.
    • If your group wants to play cooperatively, they should all join the same team. Otherwise, divide into different teams to compete and see who can reach the safehouse first!

You’re ready to start playing! The mission will begin on the start date you choose when creating it.

How do I invite people to my mission?

Once you’ve set up your mission, you can send invites to your friends inside the app.

  • Choose “Send Invites” in the top-right corner of the mission lobby or from the pop-up menu in the bottom-left corner.
    • If you send an invite that includes tickets, players will use a ticket from your wallet to enter the mission.
    • If you send an invite without tickets, the person you invite must buy their own ticket.
  • Share the link and invite code with the people you want to invite. The link will direct them to install the app, and the invite code will allow them to find your mission and join it.

Syncing

The Outbreak syncs steps via Apple Health (iPhone) or Google Fit (Android). Some trackers like Fitbit and Garmin connect directly to The Outbreak.

If you are using a different watch or tracker then make sure that it can connect to either Google Fit or Apple Health so that you can sync steps.

For Samsung users, please see Samsung in the “Troubleshooting” section.

Click here to see compatible apps and trackers.

Connecting a device

Apple Health (ios)

  1. Open The Outbreak™ app
  2. Navigate to Settings within the app
  3. Tap Pair A New Device
  4. Under Choose a Device Type, select Phone (For Apple, your phone should connect automatically & you should receive a ‘Pairing Complete!’ message)
  5. Tap the close (x) button to exit out of that screen

You should see your phone connected. The Outbreak™ will check for new steps about every 30 seconds that you have the app open. You can also trigger a manual update by tapping your Step Bank on the Gameboard.

Google Fit (Android)

  1. Open The Outbreak™ app
  2. Navigate to Settings within the app
  3. Tap Pair A New Device
  4. Under Choose a Device Type, select Phone (For Android, you’ll want to sign-in to Google Fit using the same email you use for The Outbreak™)
  5. Tap the close (x) button to exit out of that screen

You should see your phone connected. The Outbreak™ will check for new steps about every 30 seconds that you have the app open. You can also trigger a manual update by tapping your Step Bank on the Gameboard.

Fitbit

  1. Open The Outbreak™ app
  2. Navigate to Settings within the app
  3. Tap Pair A New Device
  4. Under Choose a Device Type, select Wearable, then Fitbit
  5. Follow the prompts to log into your Fitbit account and allow the requested permissions
  6. Once permissions are granted, you should see a Pairing Complete message
  7. Tap the close (x) button to exit out of that screen

You should see your Fitbit connected. The Outbreak™ will check for new steps about every 30 seconds that you have the app open. You can also trigger a manual update by tapping your Step Bank on the Gameboard.

Garmin

  1. Open The Outbreak™ app
  2. Navigate to Settings within the app
  3. Tap Pair A New Device
  4. Under Choose a Device Type, select Wearable, then Garmin
  5. Follow the prompts to log into your Garmin account and allow the requested permissions
  6. Once permissions are granted, you should see a Pairing Complete message
  7. Tap the close (x) button to exit out of that screen

You should see your Garmin connected. The Outbreak™ will check for new steps about every 30 seconds that you have the app open. You can also trigger a manual update by tapping your Step Bank on the Gameboard.

Teams

Do I need to create a team if I play by myself?

Yes! To play solo, simply create a team of 1.

How many teams can I have in my Mission?

You can have as many teams in your Mission as you want. Allowable team sizes are 1-10 players, and teams can have different numbers of players.

How do steps work on a team?

All step/distance goals in The Outbreak™ are per-player goals, so when you play as a team, the goals scale to the size of the team.

For example, if you play the Escape race, the target distance is 60 miles. If you have a team of 3, your team will need to cover 60 miles per player, or 180 total miles, split however you like among the team members.

To keep the goal messaging consistent steps are simply shared by the number of team members at the time they’re spent to become Team Steps. This allows teams of different sizes to play together and all see the same goals.

We want to compete against each other in the race!

Not a problem! Teams can be anywhere from 1-10 players. If you’d like to compete individually, simply create teams of 1.

Can I lock my team?

Yes! The player who creates the team is the team captain. The captain has the ability to lock the team with a passcode so that only players with the passcode can join.

How do I remove players from my team?

Team captains can remove other players from their team before the Mission starts. To remove a player:

  1. Tap the pop up menu in The Outbreak™ app
  2. Select Team
  3. Select your team
  4. Tap the red X next to the player you wish to remove

How do I heal my teammate?

You can spend your Power to heal both yourself and your teammates. To heal a teammate:

  1. Tap the teammate’s character on the gameboard
  2. Tap on the medical kit icon
  3. Follow the prompts

Can I see other teams on the gameboard?

Yes! Simply scroll left or right on the gameboard. Other teams will be displayed on the by their team flag. Tap on their team flag to see the team’s players, and tap on other players to see their stats.

Looked through the support topics and still need help? Open an email support ticket.

Contact support