FREQUENTLY ASKED QUESTIONS

We’ve outlined the most frequent questions we get below. If you have a question or concern not covered below, please open a ticket with our support team.

OPEN A SUPPORT TICKET

GENERAL QUESTIONS

WHAT IS IT? A GAME? A REAL-WORLD THING?

It’s both! The Challenge unfolds via THE OUTBREAK app, but you control your character through your real-world steps and exercise, which are synced into the game via Apple Healthkit, Google Fit, Fitbit or MIO SLICE.

HOW MUCH DOES THE OUTBREAK COST?

THE OUTBREAK costs $24.95 per individual for a 6-week challenge. The app to access the challenge is free.

If you are part of a group running a private challenge, please see your group’s signup URL for pricing information.

WHAT'S THE DIFFERENCE BETWEEN AN OPEN CHALLENGE AND A PRIVATE CHALLENGE?

Our Open challenges are just that… open to any and all participants!

Private challenges are held by companies, schools, gyms, or other organizations specifically for their group. These groups register via personalized URLs.
(Looking to get a private challenge for your group? Start here.)

If you believe you are supposed to register for a private challenge, please visit the Find a Challenge page and enter your organization’s name in the search bar. 

DO I NEED A FITNESS TRACKER TO PARTICIPATE?

No. THE OUTBREAK can pull activity directly from Apple Healthkit on iPhones with a motion coprocessor (iPhone 5S and newer), and via Google Fit on Android smartphones with motion tracking (most modern devices), so while we recommend a fitness tracker for the best experience, you can absolutely play THE OUTBREAK using just your phone.

WHICH FITNESS TRACKERS ARE SUPPORTED?

THE OUTBREAK syncs activity from Apple Healthkit (iOS) and Google Fit (Android) which in turn accept steps and workout data from a wide range of fitness trackers and apps. Please consult your individual fitness tracker or app to ensure it syncs to Apple Healthkit or Google Fit.

THE OUTBREAK also syncs activity from Apple Watch, all Fitbit models and the MIO SLICE.

CAN I PURCHASE A FITNESS TRACKER FROM YOU?

Yes. We’ve negotiated discounted rates on several supported fitness trackers.

Purchase a MIO SLICE here.

WHAT ARE THE OUTBREAK APP'S MINIMUM REQUIREMENTS?

iPhone: iPhone 5S or newer with iOS 10.3.X or higher.

Android: Android version 5.1.1 or higher. Device needs to have at least 2GB of ram, higher with some devices.

I’VE REGISTERED. WHEN WILL I RECEIVE MY CHALLENGE ENTRY CODE?

Challenge Entry Codes are sent out along with instructions for downloading the iOS and Android app approximately 1 week prior to Challenge kickoff.

CAN I PURCHASE MULTIPLE ENTRY CODES?

Yes. Feel free to purchase entry codes for teammates.

WHAT IS YOUR REFUND POLICY?

If you choose not to participate in a Challenge you have purchased, prior to the challenge’s start date you may transfer your Challenge purchase to another individual or receive a credit for a future challenge. All device sales are final.

TEAMS

HOW DO PLAYERS JOIN MY TEAM?

Team creation/registration opens up in THE OUTBREAK app approximately 1 week prior to the challenge kickoff. You may coordinate with your team outside of the app or via your challenge’s Facebook group page to make sure all of your players join the correct team.

I'M A SINGLE PLAYER AND I NEED HELP FINDING A TEAM.

Visit THE OUTBREAK Facebook Group to connect with teams looking for single players.

If you are participating in a private challenge, consult your group’s private registration URL for a link to your group’s Private Facebook Page

I HAVE A TEAM, BUT WE NEED MORE PLAYERS.

Visit THE OUTBREAK Facebook Group to connect with single players looking for teams.

If you are participating in a private challenge, consult your group’s private registration URL for a link to your group’s Private Facebook Page

WHAT IS THE ALLOWABLE TEAM SIZE?

Teams must be between 3-10 players.

WHAT HAPPENS IF MY TEAM DOESN'T MEET THE MINIMUM TEAM SIZE?

Teams that don’t meet the minimum team size are automatically combined with other teams and/or individuals that don’t have enough players to participate prior to the challenge start.

GAMEPLAY

IS THE OUTBREAK GORY?

No. THE OUTBREAK features some very mild cartoon violence (i.e. you want to see your character smash the zombies, right?). The art style and overall tone are lighthearted and appropriate for all ages.

HOW DO I ENTER MY ACTIVITY?

You simply need to sync your fitness tracker to your fitness tracker’s app, and THE OUTBREAK will automatically import your activity from there.

For iPhone Users: THE OUTBREAK will import activity directly from your iPhone’s data, from your Apple Watch, or from any fitness tracker that writes activity to Apple Healthkit.

For Fitbit Users: Any activity recorded in the Fitbit app will be imported automatically to THE OUTBREAK in the form of steps (for steps tracked) and activity points (for exercise tracked). You need only log into THE OUTBREAK app to spend your steps and activity points.

For MIO SLICE Users: Any activity recorded in the MIO PAI 2 app will be imported automatically to THE OUTBREAK in the form of steps (for steps tracked) and activity points (for PAI earned). You need only log into THE OUTBREAK app to spend your steps and activity points.

WHAT ARE THE BASICS?

You and your team are competing against other teams in a 6-week challenge where all teams are being chased by a zombie horde. Each week starts and ends in a safehouse, with point bonuses being awarded to the teams who make it to each safehouse the fastest.

Your team’s steps move it across the game board. If your team doesn’t get enough steps to stay ahead of the zombie horde, your team members will take health damage. If any team member’s health is reduced to zero, he or she may be turned into a zombie.

Players who have converted into zombies can either earn their way back to their former human team through activity, or remain a part of the zombie horde, where their steps and activity points help make the horde faster and more ferocious.

Along the way, teams will run into obstacles, which can impede progress until beaten using some combination of steps and activity points.

Points are earned at the team level for reaching safehouses and conquering obstacles. The team with the most points at the conclusion of the challenge wins.

HOW INTENSE IS THE CHALLENGE?

THE OUTBREAK eases you in and scales up over the course of each of the challenge’s 6 weeks. You’ll need a minimal amount of steps and exercise to survive week one, but get ready for more of a challenge as the weeks progress. In later weeks, you’ll want your team to be averaging 7,000+ steps per team member, per day, with members banking enough activity points (through exercise) to pass frequent obstacles.

Team progress is based upon the average of the team’s steps allowing for teams to be made up of athletes and novices, alike.

Have a question that’s not answered here? Visit THE OUTBREAK Support.